I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. Service 6.4. Popular attractions Hard Rock Golf Club at Cana Bay and Arena Gorda Beach are located nearby. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Eventually an attendant indicated we should call the following day as of 8am. Not a single clock in the entire resort. Now £134 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Our guests praise the pool and the helpful staff in our reviews. Swim up bar is overcrowded and people just hover around. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Ratings based on 357 Verified Reviews . We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Please see our partners for more details. See 10,988 traveller reviews, 10,650 photos, and cheap rates for Royalton Splash Punta Cana, ranked #46 of 166 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! Sincerely, Royalton Splash Team. I know that this happened to other guests too, as I discussed it with another guest on the flight home. Sehr freundliche Mitarbeiter, egal ob Reinigungskraft oder Restaurant Service. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. It is an extremely inefficient and disorganized system. The long list of amenities: a semi-private beach, 10 restaurants, several bars, an indoor/outdoor spa, and an open-air theater -- are designed to encourage guests to… We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Hotel Royalton Splash Punta Cana, Dominikanische Republik: 11.007 Bewertungen, 10.627 authentische Reisefotos und günstige Angebote für Hotel Royalton Splash Punta Cana. At night there is an arcade and a bar, however that's about it, not much going on at night. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The staff speaks multiple languages, including English, Spanish, and French. Herzlichen Dank dafür! Wenn Sie in einem anderen Land oder in einer anderen Region leben, wählen Sie über das Drop-down-Menü bitte die Tripadvisor-Website in der entsprechenden Sprache aus. Sind Sie der Inhaber oder Geschäftsführer dieses Unternehmens? Reviews about Royalton Splash Punta Cana Resort & Spa - All Inclusive “It’s clean and convenient. We drove back to the Splash check in. The buffet staff are doing their best and covid doesn't help, I'll give em that. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. See more questions & answers about this hotel from the Tripadvisor community. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Playa Arena Gorda, Punta Cana, La Altagracia, 23000 1-866-599-6674. #43 of 172 Hotels in Punta Cana. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. However, the management is non existent or incompetent. Doors slam shut to rooms, people call down the halls... REALLY noisy. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. People crowd around the bar and bud in all the time. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). But we agreed to go once again to the Royalton Diamond Club and request a room change. We apologize for any inconvenience you may have had during your stay at the hotel. From 16 reviews. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). Claim your listing for free to respond to reviews, update your profile and much more. Book Royalton Punta Cana Resort & Casino, Punta Cana on Tripadvisor: See 13,501 traveller reviews, 12,984 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 152 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. How can you be a resort in the Carribean without beach volleyball? Does Royalton Splash Punta Cana offer any business services? Only one of our two wake up calls ever came through to us. They will implement necessary improvements to continue giving the best possible service to our guests. Besuchen Sie während Ihres Aufenthalts in Punta Cana doch eines der beliebten Restaurants mit Hummer auf der Speisekarte, z. Yes, dry cleaning and laundry service are offered to guests. After settling into our room, we naively called to reserve a restaurant for the next day. I have never written a review because I never felt compelled to, I am easy going. I indicated we were informed of the 24 hour advance reservation. 5. We were never given a map or instructions about eating, or anything! We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. We continuously train our staff, and we have already shared your review with our managers. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Now £138 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. received the receipt, even after calling 3 times and emailing. Dear Huber I; Receive an exclusive regard from Memories Splash Punta Cana We heartily appreciate your taking the time to write such a detailed review on our resort Memories Splash Punta Cana. Now $171 (Was $̶2̶1̶1̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). Sincerely, Royalton Splash Team. Standard rooms are impressive, with rainfall showers and fully-stocked minibars, but upgraded Diamond Club suites are available for families who seek a … Besonderheiten von Royalton Splash Punta Cana, Beliebte Kategorien für Dominikanische Republik, Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominikanische Republik. First Point: No social Distancing! I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Had a nice new yrs getaway. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Es gibt viele Pools, für Kinder und für Erwachsene und für Action. Es ist zwar etwas entfernt vom Strand (zu Fuss sind es genau 14 Min vom Strand zum Zimmer; mit dem Shuttle - 7 min), dafür ist es am ruhigsten. Enjoy free WiFi, free valet parking, and an outdoor pool. Overview. Stefano Sturni Resorts Manager Royalton Punta Cana Resort & Memories Splash Resorts. Location 7.9. Sehr freundliches und zuvorkommendes Personal. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. Which popular attractions are close to Royalton Splash Punta Cana? 11,084 reviews. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. So we drove over to the. Sehr viel Auswahl aus nationaler und internationaler frischer Küche( sehr lecker ). However this one requires a warning, service is terrible and it stems from lack of organization. What are some of the property amenities at Royalton Splash Punta Cana? It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. Carr. Cordially, Royalton Splash Team. No answer. Bei Tripadvisor auf Platz 43 von 164 Hotels in Dominikanische Republik mit 4,5/5 von Reisenden bewertet. Hotelservice war auch gut, vorallem ramon bei der splash bar war der hammer, hat immer gute stimmung gemacht bei sonne sowie bei regen! The resort and grounds are beautiful. Does Royalton Splash Punta Cana have any great views? Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Provided by verified guests of. We signed up, parked our car and lugged our baggage to our Suite. Ein klasse Hotel . Alle Restaurants in der Umgebung anzeigen, Alle Sehenswürdigkeiten in der Umgebung anzeigen, Super Hotel für die Familien. From AU$227 per night on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. See 11,015 traveller reviews, 10,637 photos, and cheap rates for Royalton Splash Punta Cana, ranked #45 of 165 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Is parking available at Royalton Splash Punta Cana? And this is bow we learned that Memories Splash changed its name to Royalton Splash. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. What are some restaurants close to Royalton Splash Punta Cana? See 11,088 traveler reviews, 10,705 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 152 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Il est incroyable d'apprendre que vous avez eu un bon retour à la maison et nous aimerions avoir la chance de vous accueillir dans un proche avenir pour nous d'essayer de notre mieux et garder la mise en caisse la meilleure expérience pour vous. A computer station is on site and WiFi is free in public spaces. Rating. Notre objectif principal est de fournir la meilleure qualité de service à nos clients très précieux; cela nous rend si heureux d'apprendre que nous avons atteint notre but et créé de magnifiques souvenirs pour vous tous et que nous resterons pour la vie. Insgesamt ein sehr schöner und abwechslungsreicher Urlaub. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Spanish speakers seem to be served faster than English speakers. I would not stay at this hotel again! There are more places to choose from in the Punta Cana area. We apologize and we will try to contact you to handle these cases directly. Liest dir jeden Wunsch von den Lippen ab. Warm regards from paradise, Royalton Splash Team. This is the version of our website addressed to speakers of English in the United States. Das Grand Memories Splash ist ein familienfreundliches All-Inclusive-Resort, das Flachbildfernseher, Kühlschrank und Minibar in den Zimmern bietet. In der Umgebung von Punta Cana gibt es noch weitere verfügbare Unterkünfte. See Hotel Details. And making reservations by phone or getting any service by phone is difficult to say the least. The bad: Check in took almost three hours! Wir wohnten im Haus #2. Breakfast … The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. mehr. Top room amenities include a minibar, air conditioning, and a flat screen TV. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Ich möchte mich hier extra bei dem Fitness-Team des Royalton-Hotels bedanken (Estefania ist bestimmt eine der besten Joga-Trainerinen in der Welt! We have taken all your comments and sent them to the general department for a solution as soon as possible. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. Die Preise wurden am 21.12.2020 bei einem Ankunftsdatum am 3.1.2021 errechnet. Guests staying at Royalton Splash Punta Cana Resort & Spa - All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 7.2). Schutzvorkehrungen während Ihres Aufenthaltes, Ausstattungen & Services des Unternehmens, Antwort von comunity1puj, Manager im Royalton Splash Punta Cana, Antwort von comunity1puj, Director General im Royalton Splash Punta Cana. The poor staff was there well after dark trying to collect it all. Die Yoga Stunden mit Carlos waren sehr entspannend ‍♀️... Auch die bootcamp Stunden mit Alexis sind sehr zu empfehlen.... Ramon von der poolbar ist der beste und freundlichste barkeeper im ganzen hotel. Das Grand Memories Splash bietet eine rund um die Uhr besetzte Rezeption, einen Zimmerservice und einen Concierge. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). 3. They appear to have under gone renovations within the last two years. Passion By Martin Berasategui at Paradisus Punta Cana, Kukua Beach Club und Gabi Beach, die sich alle in der Nähe des Grand Memories Splash befinden. The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. Fifth and Sixth Points: Diamond Club service is a myth. See 11,093 traveller reviews, 10,708 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 155 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. See 11,093 traveler reviews, 10,708 candid photos, and great deals for Royalton Splash Punta Cana, ranked #43 of 155 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. It started with the check in, which kept us in line for over 2 hours before we got our room. This was not the norm prior to the locals swarming the resort. Club service is a myth hungry at night which we 've royalton splash punta cana reviews in the Dominican.... For a solution as soon as possible per night on Tripadvisor: hotel Royalton Splash Cana. 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